AllNewCoupons is a coupon aggregation platform, not a retailer. We do not sell products, process payments, or fulfill orders. All purchases are made directly with the retailer or merchant. This policy explains your rights and how to handle refunds when using coupons found on our site.
1. Understanding Our Role
AllNewCoupons acts as an intermediary between shoppers and retailers. When you click a coupon link on our website:
- You are redirected to the retailer’s own website
- Your purchase is made directly with the retailer
- Payment is processed by the retailer’s payment system
- The retailer is responsible for all order fulfillment, returns, and refunds
We are not a party to any transaction between you and a merchant.
2. Digital Coupons & Promo Codes — No Refund Applicable
Coupon codes and promotional deals listed on AllNewCoupons are free to use and require no payment to access. Because no purchase is made on our platform:
- There is no payment to refund
- Coupon codes themselves are non-refundable (they carry no monetary value as standalone items)
- Expired or non-working codes do not entitle users to compensation from AllNewCoupons
What we do instead: If you find a coupon code that doesn’t work, please use our “Report a Code” feature so we can update our listings promptly.
3. Refund Policy by Product Type
🛒 Physical Products (US & Europe)
For physical goods purchased through affiliate links on our site, the retailer’s own return policy applies. Most US and European retailers offer:
| Region | Typical Return Window | Common Policy |
|---|---|---|
| United States | 15–90 days | Most major retailers accept returns with receipt |
| European Union | Minimum 14 days | EU Consumer Rights Directive guarantees 14-day right of withdrawal |
| United Kingdom | 14–30 days | Consumer Contracts Regulations apply |
To initiate a return for a physical product:
- 1. Visit the retailer’s website directly
- 2. Log in to your account and go to Order History
- 3. Follow the retailer’s return/refund instructions
- 4. Contact the retailer’s customer support if needed
💻 Digital Products & Software (Worldwide)
Digital products (software, subscriptions, SaaS services) may have different refund terms:
- Many software providers offer a 30-day money-back guarantee
- Subscription services may offer pro-rated refunds
- Instant-download digital goods may be non-refundable once accessed
- Always check the software vendor’s refund policy before purchasing
🎁 Gift Cards & Store Credits
Gift cards and store credits accessed via our coupon links are governed entirely by the issuing retailer’s terms. AllNewCoupons has no ability to issue, cancel, or refund store gift cards.
4. What To Do If a Coupon Caused an Issue
If a coupon code listed on AllNewCoupons led to an incorrect charge, unauthorized discount application, or pricing error:
1. Contact the retailer first — they have direct access to your order
2. Screenshot the coupon page on AllNewCoupons as evidence of the advertised discount
3. If the retailer disputes the advertised deal, contact us at [email protected] — we will investigate and update our listing
4. For significant pricing disputes, you may also contact your credit card provider for a chargeback (as a last resort)
5. Retailer Contact Resources
We link exclusively to legitimate, established retailers. If you need to contact a merchant about a refund:
- Look for “Returns & Refunds” or “Customer Service” links in the retailer’s website footer
- Check your order confirmation email for return instructions
- For US purchases, the Better Business Bureau (BBB) at bbb.org can help resolve merchant disputes
- For EU purchases, the European Consumer Centre (ECC) network provides free dispute assistance
6. AllNewCoupons Service Issues
While we don’t process purchases, if you experience issues specifically with our website or service, we are happy to help:
| Issue | Resolution |
|---|---|
| Coupon code not working | Report via our feedback form — we’ll verify and update within 24 hours |
| Redirected to wrong store | Contact us at [email protected] |
| Privacy or data concerns | See our Privacy Policy |
| Technical website issues | Email [email protected] with screenshots |
7. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our platform or applicable law. Material changes will be noted with an updated “Last Updated” date at the top of this page.
8. Contact Us
If you have questions about this policy or need help navigating a refund with a retailer:
- Email: [email protected]
- Response Time: We typically respond within 2–4 business hours
- Coverage: Monday–Friday, 9 AM–6 PM EST